A serious technical problem at "Vivacom" affected thousands of the operator's subscribers this morning, leaving them completely without access to telephony and the internet. Users from different parts of the country are reporting a complete disruption of services - both mobile and fixed - without prior notice or explanation from the operator.
The problem appeared in the early morning hours and caused a wave of discontent on social networks. Users are reporting that they cannot make calls, use mobile internet or contact Vivacom's customer center, which also seems inaccessible.
For many of them, this is not a surprise, but rather another proof of the traditionally poor coverage and unstable internet connection that have been talked about for years. Today's outage, however, is among the largest to date and raises serious questions about the reliability of "Vivacom"'s network and their ability to respond adequately in critical situations.
At the moment, there is no official statement from the operator regarding the causes of the outage, nor an estimated time frame for full restoration of services. The lack of transparency further intensifies tensions among users, especially those who rely on mobile connections for work, distance learning or emergencies.
The situation calls into question not only the operator's technical stability, but also its communication strategy in times of crisis. While "Vivacom" remains silent, its subscribers wonder whether they can rely on the services they pay for every month.