“This is what I do - four years as an ombudsman and five years after that I defend rights every day. Our office is full of people whom we support in battles against monopolists, against banks, collectors. I defend people in court for free. We support initiative committees that fight against overbuilding, against quarries, against waste incineration. We hold public discussions, replace institutions in cases where they neglect. We also write laws that are important to people.“
This was stated on the show “Face to Face“ on bTV Maya Manolova, candidate for ombudsman for the role of the public mediator in resolving disputes between people and institutions.
“The ombudsman's clothing gives institutional powers that make the work more effective“, she added. According to her, today she attended a civil-public discussion on the new general conditions of Sofiyska Voda.