Fibank (First Investment Bank) received a prestigious award for innovation in the introduction of generative artificial intelligence (GenAI) at the annual awards for best practices in the use of technological solutions in the financial industry - Celent Model Bank.
The project for which the bank received high international recognition is the introduction of an intelligent virtual assistant (IVA) based on generative artificial intelligence (GenAI). The bank's technological partner in the development and implementation of the product is Ablera - a European market pioneer specializing in the development and delivery of cutting-edge solutions based on artificial intelligence (AI) to transform the financial sector.
The award was officially presented to the bank during an online ceremony that took place on March 21, simultaneously in several European cities. The award was given to Mr. Vladimir Ikonomov – Director “Digital Banking“ in Fibank.
Fibank's virtual assistant is now available to a certain focus group of customers who are testing the possibilities provided by it. The assistant is about to be officially presented to all FIB clients.
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Celent is a global research and consulting company in the financial industry. Nominated companies for Celent's annual awards go through a rigorous evaluation process by company analysts who look at compliance with 3 key criteria: concrete and measurable business benefits, degree of innovation in the sector and excellent technology in implementing the solutions.< /p>