A1 takes its role in providing connectivity options to millions of customers in the country with great responsibility. As a sign of apology for the temporary difficulties with the 2G and 3G network on April 29, the company will provide unlimited communication options - minutes, megabytes and speed, to all its mobile customers. The compensation for the inconvenience caused will be valid throughout the month of May and can be requested through My A1. All customers will be able to benefit from it, regardless of whether they observed disruptions in their incoming and outgoing calls during the period.
In this way, A1 will enable more people in the country to communicate peacefully and benefit from unlimited minutes, megabytes and speed during the festive celebrations and graduation balls in May. Users who prefer to dedicate these days to spring trips and vacations can also take advantage of the favorable roaming conditions from A1.
During the temporary disruptions, the company's subscribers who use VoLTE and VoWIFI were able to continue making calls without any problems. Therefore, A1 recommends that customers regularly check the settings of their mobile devices and, if possible, activate these functionalities.